Shipping Policy
How orders are packed, dispatched and tracked, and what affects delivery dates.
Dispatch
In-stock orders are picked and dispatched on business days. Orders placed at weekends or on Japanese public holidays are dispatched the next business day.
Pre-order and allocation items ship on release. Where an order mixes in-stock and pre-order lines it ships once complete, unless you ask us to split it.
Packing
Sealed boxes are packed to protect corners and edges in transit. Graded slabs are packed individually with rigid protection.
We do not mark parcels as gifts and we do not under-declare value. Both are customs fraud in most destinations and would void the shipment insurance.
Tracking and delays
Every shipment is tracked and insured to its declared value, with tracking emailed at dispatch.
Carrier backlogs, customs inspection and incomplete delivery addresses are the usual causes of late delivery. A customs hold sits outside our control and outside the carrier's published transit estimate.
Lost or damaged shipments
Report a damaged parcel within 7 days of delivery, with photographs of the outer packaging and the contents, so a carrier claim can be opened in time.
A parcel is treated as lost once the carrier declares it so, and we then replace or refund it.
Need clarification?
If anything here does not answer your question, ask us before you order.
Contact Tokyo Card Base