Return & Refund Policy
What can be returned, in what condition, and how refunds are processed.
Before returning anything
Contact tokyocardbase@gmail.com with your order number first. A return sent without being agreed in advance cannot be matched to your order and may be refused.
Damaged or incorrect items
Report within 7 days of delivery with photographs of the outer packaging, the item and the packing slip. An unboxing video is the fastest way to resolve a claim on a sealed box, and we ask for one where the outer carton shows no damage.
Where the item is wrong or arrived damaged, we cover return shipping and refund or replace in full.
Change of mind
Sealed product must be unopened, with factory shrink intact where it was supplied sealed, and in resalable condition. Return shipping is the buyer's cost.
Opened sealed product cannot be returned. The value of a sealed box depends on it being unopened, so this is not something we can make exceptions to.
Final sale
Pre-orders, special allocations and specific graded slabs are final sale, except where the item arrives damaged or is not what was ordered.
Refunds
Refunds return to the original payment method once the return is received and checked. Card refunds usually appear within a few working days of being issued, depending on your bank.
Original shipping is refunded when the fault was ours. It is not refunded on a change-of-mind return.
Statutory rights
Consumers in some countries have cancellation rights that apply regardless of a shop's own policy. Nothing here limits a right you hold under the law of your own country.
Need clarification?
If anything here does not answer your question, ask us before you order.
Contact Tokyo Card Base