Frequently Asked Questions
Ordering, product condition, delivery times, customs and account support.
Ordering
Prices are shown in Japanese yen. Guest checkout is available; an account lets you reuse addresses and see past orders.
Stock counts on the Quick Order table are live. If an item sells out between you adding it to the cart and paying, checkout tells you before payment is taken.
Delivery
Orders leave Tokyo, Japan on a tracked, insured international service. Transit time depends on the destination and on how quickly the parcel clears customs there.
Tracking is emailed when the parcel is handed to the carrier. You can also look an order up from the Track Order page using the order number and the email used at checkout.
Customs and taxes
Import duty, VAT or GST, and any customs handling fee are charged by your own country and are not included in the checkout price. The Customs, Duties & Import Taxes page explains how this works.
Support
Email tokyocardbase@gmail.com. Include your order number if the question is about an existing order.
Need clarification?
If anything here does not answer your question, ask us before you order.
Contact Tokyo Card Base